FAQ'S

Orders & Returns

Ordering at santazshop.com is easy. Placing your first order at santazshop.com? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone.

Your order would be delivered through reputed courier companies at your doorstep .

Once your Order is successfully placed, you will receive a confirmation over email and text message from santazshop.com This mail will have all the details related to your order. Order details can also be viewed at My Orders, if you have placed the order through your log in id.

No. We are not taking orders over phone

  • Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
  • If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
  • Net Banking 5-7 business days
  • Debit Card 5-7 business
  • daysCredit Card 7-21 business days

Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any santazshop.com Credits used in the purchase of the Order will be credited back to your account.

You receive a confirmation call for your order to verify if there isn’t any change with your order or you have not confirmed the order via captcha code verification.

In order to place a bulk order please drop a mail to support@santazshop.com with your requirements and the concerned team would get back to you.

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.

We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are returnable(Except Lingere Products).

We offer Replacement for our customers . Please read up our Replacement policies for details.

Unfortunately no, however you can simply place another order.